Network Box launches Customer Portal to work with Outbreak system
Network Box has launched a new Customer Portal.
The portal will give users access to a complete view of the health of their Internet connections and use, security status and VPNs. It will also provides customers with access to information held on Network Box's ‘Outbreak' system which collects information on security threats and events.
Q) I am getting e-mail failure messages, what do they mean?
Hi. This is the qmail-send program at example.com. I'm afraid I wasn't able to deliver your message to the following addresses. This is a permanent error; I've given up. Sorry it didn't work out.
A)
The Network Box has tried to send an email to bill@example.com and jim@example.com but has not succeeded. This is the friendly message that is being returned. The highlighted text shows that the reason it was rejected: "123.345.567.789 does not like recipient" which means that the remote mail server does not have an account for either bill or jim. The best solution would be to contact bill or jim and ask them for their email address as there is an error in the address.
Q) How frequently are the updates done?
A)
The number of updates depends on how many new virus signatures, SurfControl, Anti-Spam and software updates are released in a day. We push updates down immediately rather than on a fixed schedule so that the Network Box always has the latest updates. Updates are done as soon as a solution is available. On May 31 2003, this meant over 290 updates were carried out in one day but on average, around eleven updates occur throughout the day. The number of new Anti-Virus signatures per day in the last month can be seen in this graph.
Q) I already have Anti-Virus Gateway installed. Do I still need Network Box to run as my Anti-Virus gateway?
A)
No you don't, but it is recommended that you use Network Box's anti-virus features.
Q) Do I need to change my network or ISP if I install Network Box?
A)
No you don't. Network Box supports Proxy ARP. This is a technique where the Network Box can use the same IP address on two network ports. This makes the Network Box 'invisible' to the network and eliminates the need for changes to your existing network. You do not need to change your ISP. The Network Box can be configured to work with your existing ISP.
Q) Is there any difference in the level of protection offered by the different models?
A)
No. The Branch Office uses exactly the same software to protect your network as The Gigabit, providing enterprise-level protection for a small business. The only differences between the models are with the hardware: the cases, number of network ports, capacity of the ports and the additional redundancy that is included with The Raid and The Gigabit.
Q) What is a 'PUSH' update and how does it differ from most Anti-Virus vendors' systems?
A)
Most Anti-Virus systems rely on the client system regularly connecting to a central server and pulling down signatures. This system has the vulnerability that any failure in the client software to connect to the central server will result in no updates been downloaded. Additionally these types of systems are often set up to check for updates every 24 hours at best. This means that your system can be vulnerable for a significant amount of time. Recent viruses such as fizzer and bugbear.b have taken only a few hours to spread world wide. The Network box 'PUSH' technology works by the Network Operation Centre (NOC) actively pushing the update onto the client's network box. As an example, when our Anti-Virus partner Kaspersky issued the signature for the sobig.e virus, it was pushed to all Network Boxes around the world in 31 seconds.
Network Box Feature Update
Unsolicited NDRs
Over the past two weeks there has been a marked increase in the amount of Spam messages being sent as bounce messages which is commonly described as ‘back-scatter’. The core of the back-scatter problem is that it is trivial to forge the sender address of an email. In normal SMTP email, there are no protection mechanisms to authenticate the sender's claimed email address.
