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SERVICES
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Service Center
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The worst problem with new threats today is that they propagate at a very high rate, and the chances of receiving a virus before your anti virus has run the next batch of updates are getting higher and higher. The expression zero day attack is unfortunately well known today, and protecting your network in those hours, if not minutes, from the start of a new attack, is crucial. Most anti virus solutions still update their signatures on a daily basis, maybe on an hourly basis at best.
The Network Box is monitored and updated in real time, 24 hours a day, by a global network of Security Operations Centers.
Our centers monitor the activity of the Internet, detect new threats in real time, and immediately release temporary patterns (just in time signatures) and filtering patterns, to reduce the impact of emerging viruses and threats. The Network Box is updated using a proprietary PUSH technology, by means of which our SOC actually PUSH the updates down to the Network Boxes when necessary, in real time, within a matter of seconds. With literally thousands of boxes installed worldwide, it takes our SOC centers less than 1 minute to update all our clients from the moment a signature is available. This guarantees maximum protection against zero day attacks, as the time to protection is reduced to the lowest possible minimum.
The coupling of the best technologies adopted to build the Network Box with the associated 24/7 service makes our service a strong protection against Internet attacks. Your network protection is updated in real time, as soon as an update is produced.
Also the software on the appliance is maintained remotely by the SOCs. We push software updates to your appliance as necessary, and there is almost never a need for a reboot. Should a vulnerability ever arise, the SOC would update your box with new software before the problem were even known. No one may be immune from problems. But with a Network Box you know that your box is always updated to the latest available software, and you don?t have to worry about updating your firewall. You can safely concentrate on your LAN ? your Internet security is in experienced hands.
The security of a network is not something that ends at the end of a business day. Hackers work around the clock and from allover the globe. Therefore a network security needs to be monitored and managed 24 hours a day with no interruptions.
You may be wondering at this point if it is possible for someone else to update your box without you or us knowing. The answer is of course no, and the explanation is in the way the process of updates works. Each Network Box carries a CA certificate, which our SOC recognizes, and the appliance recognizes the CA of the SOC. Network Box is a CA authority ? we release and revoke our own certificates. Each appliance accepts updates only from its own assigned SOC and from the Head Quarters SOC. Restrictions are set in the firewall configuration to allow connections only from the assigned SOC. Once a connection is accepted by both parties (the SOC and your appliance), the update is exchanged in encrypted format within an SSL connection ? a double layer of security.
For the USA, the SOC is located in Houston and it is hosted in a tier 4 facility at CyrusOne (www.cyrusone.com), which has several layers of redundancy and security to guarantee continuity of service for your updates 24 hours a day. Should anything ever happen to such strongly redundant and secure facility, HQ SOC will immediately be alerted to take over the operation of updates to the Network Boxes located under the Houston SOC responsibility.
As part of the Network Box system design, remote management is only ever for the Network Box system itself. No access to customer servers is ever asked for or ever required by Network Box. We make it a strong policy to be sure that no one at Network Box will ever try to obtain access to any device inside a customer?s network.
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Network Security is a Service, not simply Hardware
Network Security is an ongoing process, twenty-four hours a day, three hundred and sixty five days a year. Crackers, computer viruses, worms, backdoors and SPAM email all threaten network systems on a second-by-second basis. Any computer network security system that is not constantly up-to-date is almost no security at all. And up-to-date is not simply installing anti-virus signatures, but also finding out which newly discovered system vulnerabilities need to be fixed, downloading, fully testing, and finally installing the required security patches.
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