This recorded masterclass introduces SIEM, SOC, and managed detection and response for MSPs considering how to add managed security to their service portfolio.
Who the session is for
MSP owners, service leaders, and technical teams evaluating how security monitoring and response fit alongside RMM, network operations, and the service desk.
Presenters and program
The published program names Len DiCostanzo, CEO of MSP Toolkit, with technical discussion from Pierluigi Stella, Network Box USA’s CTO and founder. MSP Toolkit presented the masterclass in partnership with Network Box USA.
- How SIEM, SOC operations, and MDR relate to one another.
- Where managed security fits in an MSP service portfolio.
- Commercial and operational questions to consider when extending those services to customers.
This is a summary of the published program, not a transcript. The page was published in June 2024; that website date does not establish the original event date.
Watch the recorded masterclass.
Apply the discussion to a current proposal
Review the current SIEM scope, NBX managed detection and response service, and partner program. Confirm included services, retained MSP responsibilities, response authority, and customer handoffs against the actual proposal rather than treating a historical recording as the current service specification.